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The most frequently-asked questions about installing and using MaplePDF products are answered below. If you have a question that isn't answered here or elsewhere on this Web site, please write to support@magicpdf.com.

 

 

Q: Is it legal to create PDF with your solution?

A: Absolutely legal. PDF has become an open standard. Any individual or company can write PDF creation software to create PDF files compliant to the Adobe PDF specification.

 

 

Q: Does your software support business graphics and press-ready output?

A: Yes. MaplePDF Pro supports CMYK, RGB, sRGB color spaces and 16 combinations of graphics and image compressions and rendering to assure the quality of business graphics and press-ready output.

 

 

Q: Our company has multiple sites, will one site license be enough?

A: Our Site License allows you to install the software on unlimited number of servers and workstations (including portables, notebooks, and laptops) in multiple offices of your company in different locations, cities, and countries.

 

 

Q: Can I get discount if I purchase multiple licences?

A: We offer volume discounts for individuals and companies that purchase multiple licenses. For more information on pricing, visit http://www.magicpdf.com/buy.html

 

 

Q: I am not sure if your product works with Windows Server?

A: Our product is designed and certificated for Windows 2000 Server, Windows 2000 Advanced Server, Windows 2000 Datacenter, Windows Server 2003, and Windows Server 2008.

 

 

Q: I installed MaplePDF Pro on a Windows Server 2003, and the client can't have access to the shared MaplePDF Pro printer. How come?

A: Here is the checklist,

 

   1) MaplePDF Pro software has been installed with Administrative privilege onto the Windows Server 2003.

 

   2) Guest account or an appropriate user account has been enabled to make MaplePDF Pro printer accessible by printing.

 

   3) Firewall has been disabled or an appropriate rule to bypass firewall has been applied.

 

   4) MaplePDF Client software has been launched on the client with the correct parameters.

 

 

Q: I installed MaplePDF Pro on a Windows XP Pro computer, but failed to share the MaplePDF Pro printer for other computers. Why?

A: Here is the checklist,

 

   1) MaplePDF Pro has been installed on the Windows XP Pro computer successfully.

 

   2) You have enabled printer sharing by selecting "Start"->"Programs"->"MaplePDF Pro"->"Enable Printer Sharing"

 

   3) Firewall has been disabled or an appropriate rule to bypass the firewall has been applied.

 

   4) MaplePDF Client software has been launched on the client with the correct parameters.

 

 

Q: I installed MaplePDF Pro on a Windows Vista computer. Can I share my MaplePDF Pro printer for the other computer?

A: Sure. Please follow,

 

   1) On your Vista computer, select "Start"->"Control Panel"->"Printers and Faxes", right-click on the icon of the "MaplePDF Pro" printer, and choose "Sharing...". Enable the printer sharing and specify MaplePDF Pro as the share name.

 

   2) On your client computer, launch the MaplePDF Client software to install the shared MaplePDF Pro printer from the server.

 

 

Q: Do I need to uninstall a previous version of MaplePDF Pro before I install a newer version?

A: No. There is no need to uninstall the previous version before installing a newer version of the program.

 

 

Q: Do I need to uninstall the trial version of MaplePDF Pro software before I install the full version?

A: No. The full version of MaplePDF Pro software can be installed over the trial version. This means that the trial version's files will be replaced by the full version's files.

 

 

Q: Can I use MaplePDF Pro software on both my desktop and portable computer?

A: If you purchased a single-user license for the full version of MaplePDF Pro software, you can use the software on one or more computers you own, provided the program is only used on one computer at a time. If more than one person will be using MaplePDF Pro on different computers at the same time, you must purchase a multiple-user license.

 

 

Q: How many licenses should I acquire, if I want to install MaplePDF Pro on a server computer?

A: When MaplePDF Pro is installed on a server computer that allows multiple users to access the shared printer, one license should be purchased for each user.

 

 

Q: Which product works on Microsoft Windows Vista?

A: All our products work on Windows Vista.

 

 

Q: What is your upgrade policy?

A: 3-Year Free Upgrades.

 

 

Q: What are the differences between MaplePDF and MaplePDF Pro?

A: You can read the Major Features chapter to get better ideas on the differences between the two products.

 

 

Q: How can I make CMYK PDF document?

A: Before you print to MaplePDF Pro printer, click the Properties button of your MaplePDF Pro printer, explore to the Color Space tab, set the Color Space to CMYK rather than RGB or sRGB.

 

 

Q: How to append to an existing PDF file?

A: There are two ways. One is to use the "PDF Splitter & Merger" utility as included in the full version of MaplePDF Pro to merge two PDF files. The other way is to choose the "Append to an existing PDF file" option in the Output tab when you create your second PDF file.